Carbon County Communication Center

Annual Comparisons
Year Police Fire EMS Total Incidents
1996 33,765 1873 6899 42,537
1997 34,492 1708 7139 43,339
1998 33,923 1726 7438 43,087
1999 32,429 2032 7785 42,246
2000 31,062 2071 8640 41,773
2001 29,398 1839 7410 38,647
2002 26,703 1946 6951 35,600
2003 28,254 2201 7945 38,400
2004 29,705 2346 8168 40,219
2005 34,291 3505 8030 45,826
2006 37,405 3458 10,378 51,241
2007 42,977 3161 11,036 57,174
2008 43,568 3475 11,481 58,524
2009 49,837 3118 12,009 64,964
2010 52,636 3198 12,931 68,765
2011 51,202 3364 13,751 68,317
2012 51,429 3452 14,153 69,034
2013 52,834 2974 13,981 69,789
2014 58,452 3300 13,884 75,636

Carbon County Communications Center

Carbon County Communications Center is located in Nesquehoning and is operational 24 hours a day, seven days a week. Our 9-1-1 personnel are specially trained in expediting emergency response through the use of sophisticated call taking and computer-aided dispatch equipment. In addition, 9-1-1 operators are skilled in the techniques of Emergency Medical Dispatching. They have been trained to provide potentially life-saving medical advice, such as the application of CPR or choking-victim techniques, via telephone, to callers before the arrival of emergency units.

2014 – Year in Review

Our dispatchers participated in the following events and activities:

  • Commonwealth Law Enforcement Assistance Network
  • Carbon County RACES – Amateur Radio Club – Weather Exercise
  • Government Day
  • SADD Drill at Jim Thorpe High School
  • Blue Mountain Ski – Ski season preparation
  • National Preparedness Week
  • Fire Prevention Week
  • Northeast PA Regional Counter Terrorism Task Force – Radio Programming Training and Programming Materials
  • Active Shooter at Jim Thorpe High School
  • Jim Thorpe High School Health & Safety Event
  • Fire Chief Association Meetings
  • Police Chief’s Meetings
  • EMS Meetings
  • Weatherly High School Wellness Fair
  • Carbon County Community Safety Day
  • RSAN (Roam Secure Alert Network Training)
  • Sandy Hook School Shooting Presentation
  • Jim Thorpe Community Watch

Carbon County Communications Center

  • Who We Dispatch

    Carbon County Communications Center dispatches 21 Fire Departments and 13 EMS Corps. We also transfer 9-1-1 calls to appropriate State Police Barracks. We transfer calls to the surrounding counties of Lehigh, Northampton, Schuykill, Monroe and Luzerene. We interact with the Carbon County Sheriff's Office, Pennsylvania Game Commission, and Pennsylvania Fish and Boat Commission.

  • Fire Departments

    FD 1 Aquashicola, FD 2 Bowmanstown, FD 3 East Penn, FD 4 Franklin, FD 5 Lehighton, FD 6 Mahoning, FD 7 Palmerton, FD 8 Parryville, FD 9 Trachsville, FD 11 Jim Thorpe, FD 12 Penn Forest, FD 13 Nesquehoning, FD 14 Summit Hill, FD 15 Lansford, FD 16 Albrightsville, FD 17 Lake Harmony, FD 18 Kidder, FD 19 Lehigh/Lausanne, FD 20 Weatherly, & FD 29 Tresckow.

  • Police Departments

    Beaver Meadows, East Penn Twp, Franklin Twp, Jim Thorpe, Kidder Twp, Lansford, Lehighton, Mahoning Twp, Nesquehoning, Palmerton, Summit Hill, Weatherly, Weissport.

  • EMS

    Albrightsville QRS, A-17 Lake Harmony BLS, A-5 Lehighton BLS, Lehighton ALS, Lehigh/Lausanne QRS, A-6 Mahoning BLS, A-13 Nesquehoning BLS, A-7 Palmerton BLS, Towamensing Twp QRS, & A-20 Weatherly BLS.

Carbon County Communications Center

Operations

Carbon County Consists of 405 square miles with a population of approximately 57,800 people. These figures do not include the large number of tourists who visit the county throughout the year. There is a network of 743 miles of interstate, state, and local highways. There are approximately 50,000 homes and businesses in the county.

Carbon County Communications Center is located at 1264 Emergency Lane, Nesquehoning, Pennsylvania 18240. The non-emergency phone number is (570) 325-9111. Fax number is (570) 325-9121.

In August of 1993, Carbon County began using enhanced 9-1-1. We are the only Public Answering Poing (PSAP) for the county. July of 1994, the Communications Center began using New World Software for Computer Aided Dispatching and Record Keeping. All the full and part-time dispatchers are APCO certified as well as Emergency Medical Dispatcher certified by the Clawson System.

Recent Upgrades

Six Motorola Centracom Gold Elite Consoles with access to all radio channels including the fire station alerting systems within the Communications Center and a console located in the Emergency Operations Center in the time of crisis.

Phone System - Vesta Pallas by Plant Equipment - very flexible software program that allows users to interact with the application using a mouse or keyboard and lets dispatchers to customize the display of information - such as the size and placement of the software's program modules.

Logging Recorder - NICE Nicelog Digital Recorder which is designed for continuous 24 hours per day, 365 days per year.  The Nicelog is a next generation of recorder with more density, capabilities and advanced technology than we had with our Comlog Recorder.

Console Furniture - provided by Wrightline

Nextel Integration into our console through our Motorola Centracom Gold Elite Console.

Fire Radio Network Backup System

Carbon County upgraded its Police F1 network to provide more reliable coverage county-wide.

Carbon County Communications Center

Message from the Manager

 

Vision Statement

The Carbon County Communications Team, through our educated, trained and professional telecommunications personnel, aim to provide the citizens of Carbon County and the transient population, the high quality of emergency communications and service.

Mission Statement

The Carbon County Communications Team will strive to provide the highest quality, well trained and professional team of tele-communicators, whose goal is to efficiently and effectively answer and act on all calls with integrity and compassion. Through interactions with our emergency service responders, we will answer the call to insure the public welfare and safety of all the people of Carbon County and its transient population.